CUSTOMER SERVICE POLICY

This Customer Service Policy outlines standardized service rules, logistics arrangements, return and refund terms, and transaction specifications for all customers shopping on our official website. All service clauses apply uniformly to global users, aiming to provide transparent, reliable, and professional shopping support and protect the legitimate rights and interests of every customer. We adhere to standardized service processes, customer-oriented principles, and consistent global service standards to deliver a premium online makeup shopping experience.

1. Order Processing & Shipment Service

We guarantee efficient order processing for all valid orders placed on our platform. All orders will be sorted, inspected, and arranged for shipment within 1 to 3 working days after successful order confirmation and payment verification. Our team conducts strict product inspection and packaging protection before shipment to ensure that all commodities are intact and in qualified condition before delivery.
We provide unified global delivery services for all regions, with a standard delivery time of 6 to 12 working days for both domestic and international orders. The delivery cycle is fixed and applicable to all global destinations without regional difference. In addition to standard delivery, we support expedited delivery options to accommodate customers with urgent receiving demands, ensuring flexible and personalized logistics solutions.

2. Free Shipping Rule

All products displayed on our official website enjoy global free shipping privileges. There are no hidden shipping fees, handling fees, or regional surcharges for any valid order. Regardless of the order amount or delivery destination, customers can enjoy zero-cost delivery services, bringing cost-effective and transparent shopping benefits for every global user.

3. Unified Transaction Currency

To simplify the global payment process and unify transaction standards, all commodity pricing, order settlement, and service fees on our official website are denominated and settled in USD (United States Dollar). The unified currency rule ensures consistent pricing standards for global customers, avoids exchange rate confusion and additional conversion costs, and provides a standardized and convenient payment environment.

4. Return Policy

We support a customer-friendly 60-day return window for all products sold on our platform. Customers who are not satisfied with the purchased products or need to return goods for eligible reasons can initiate a return application within 60 days from the date of order delivery. All return applications must comply with our product return specifications, including intact product packaging, unused product condition, and complete matching accessories to qualify for official return approval.
Our return rules are formulated to fully protect consumer rights, with clear and unified standards for global customers, ensuring fair and reasonable return services for every user worldwide.

5. Refund Processing Rule

After customers successfully submit a valid return application and complete the required return procedures as specified, our official team will review the application and process the corresponding refund within 5 to 10 working days. The refund will be returned via the original payment channel. The specific arrival time of the refund shall be subject to the processing rules of the customer’s payment platform.
We strictly follow standardized refund workflows to ensure efficient, accurate, and secure refund processing, and fully safeguard the financial rights and interests of our customers.

6. Customer Consultation & Support

For any questions regarding order inquiries, product consultation, logistics tracking, return and refund processing, business cooperation, and other after-sales services, customers can obtain full official support through our Contact Us page. All official contact methods, including our dedicated email address, are displayed on the Contact Us page. Our professional customer service team will provide timely responses and professional solutions to all customer inquiries to ensure a smooth and pleasant shopping experience.

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