REFUND POLICY

This Refund Policy clearly defines the standardized rules, eligible conditions, processing procedures, and timeframes for returns and refunds for all orders placed on our official makeup store website. This policy applies uniformly to all global customers without regional discrimination, working together with our customer service policy to protect the legitimate shopping rights and interests of every user. By placing an order and purchasing products on our platform, you fully agree to the terms specified in this Refund Policy. All our facial makeup, lip makeup, eye and brow makeup, makeup tools, and cosmetic gift sets are covered under the same refund service standards.

1. General Refund Eligibility

We provide a customer-friendly and industry-standard return and refund service for all products available on our website. Customers are entitled to apply for a return and corresponding refund within 60 days from the date of successful order delivery. All refund applications must be initiated within the valid return window to be accepted and processed by our official team.
To qualify for a full or partial refund, the returned products must be in resalable condition, including intact original packaging, unused and unopened status, complete matching accessories, and no damage, contamination, or artificial scratches. For makeup gift sets and combined products, all included items must be returned completely as a whole set; separate return of individual items from gift sets is not supported without official approval.

2. Ineligible Refund Situations

To ensure standardized and fair service operation, we do not accept refund applications under the following circumstances. Any application beyond the 60-day valid return period will be automatically invalid and rejected. Products that have been opened, used, worn, damaged, contaminated, or altered artificially are not eligible for return or refund. Damage or defects caused by improper storage, incorrect use, or personal operation errors are not within the scope of our refund service.
In addition, customized products or exclusive limited gift set accessories that are marked as non-returnable on the product page cannot be applied for refund. We reserve the right to review all return applications and reject any unqualified requests that do not comply with our policy terms.

3. Refund Processing Timeline

After we receive and verify your returned products and confirm that all items meet the return and refund eligibility requirements, our professional after-sales team will complete the official refund processing within 5 to 10 working days. The entire review and processing cycle is unified for all global customers to ensure consistent and efficient service efficiency.
All refunds will be returned through the original payment channel used when placing the order. The actual arrival time of the refund may vary slightly depending on the processing rules and system efficiency of your payment platform or bank institution. Our official processing time is fixed and will not be affected by regional differences.

4. Shipping Fee Rules for Refunds

All products on our official website enjoy global free shipping for original orders. For eligible return and refund orders, our unified free shipping policy for initial delivery will not generate additional delivery charges for customers. Customers only need to bear the return shipping fees for sending products back to our designated return address unless the return is caused by our official errors, including wrong item delivery, product quality problems, or missing accessories.

5. Order Processing and Delivery Explanation

All official orders will be processed and shipped within 1 to 3 working days after payment confirmation. The unified global delivery time is 6 to 12 working days for both domestic and international destinations, and we also support expedited delivery services. Logistics time is for reference only and will not be used as a valid reason for unconditional refund application unless there is official confirmed delivery failure or lost parcel issues.

6. Partial Refund and Special Processing

For cases where only part of the ordered products are returned and meet the refund conditions, we will implement a proportional partial refund according to the actual unit price of the returned items. For orders with promotional discounts or bundled offers, the refund amount will be calculated based on the actual paid amount of the corresponding products.
In case of special situations such as product quality defects, official delivery errors, or parcel damage during transportation, we will provide flexible refund solutions including full refund, partial refund, or free reshipment according to actual verification results to fully protect customer rights and interests.

7. Consultation and Service Support

If you have any questions about refund eligibility, application procedures, processing progress, or special refund situations, please contact our customer service team through the Contact Us page on our official website. All official contact methods and email addresses are displayed on the Contact Us page. Our team will provide professional guidance, timely reply, and effective solutions for all your refund-related inquiries.

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