SHIPPING POLICY

This Shipping Policy governs all order processing, shipment arrangements, delivery timeframes, and global shipping rules for all products purchased on our official makeup website, including facial makeup, lip makeup, eye and brow makeup, makeup tools, and curated makeup gift sets. This policy applies equally to all global customers, covering both domestic and international orders. By placing an order on our platform, you acknowledge and agree to all shipping terms stated below. We strive to provide stable, transparent, and cost-free global shipping services to deliver a reliable shopping experience for every user.

1. Order Processing Time

All confirmed and fully paid orders will be processed, inspected, packaged, and dispatched within 1 to 3 working days. Our professional warehouse team conducts strict product quality checks and protective packaging before shipment to ensure all makeup items arrive in perfect condition. Orders are processed in the sequence they are received. Standard processing time remains consistent for all global regions with no regional processing delays or priority gaps.

2. Global Shipping & Delivery Time

We provide unified global shipping services for all destinations worldwide. The standard delivery timeframe for all orders, whether domestic or international, is 6 to 12 working days from the shipment date. This unified delivery cycle applies to all regions globally to maintain consistent service standards for every customer.
In addition to standard shipping, we offer expedited delivery options for customers who require faster order reception. Expedited shipping services are available for eligible orders to accommodate urgent shopping needs, bringing flexible logistics solutions for different customer requirements.

3. Free Shipping Benefit

All products listed on our official website qualify for 100% global free shipping. We do not charge any shipping fees, handling fees, fuel surcharges, or regional delivery fees for any valid order. There are no minimum order quantity or minimum order amount requirements to enjoy the free shipping privilege. Every customer can enjoy zero-cost delivery services regardless of order value or delivery location.

4. Transaction Currency Standard

All shipping-related fees, product pricing, and order settlements on our website are uniformly denominated and processed in USD (United States Dollar). The unified currency standard eliminates complicated exchange rate calculations and ensures transparent, consistent, and predictable order costs for global users.

5. Shipping Coverage & Restrictions

Our shipping services cover most regions worldwide. While we strive to deliver products to all customer locations, certain remote regions or special restricted areas may be unavailable for shipment due to international logistics limitations and local shipping regulations. Customers are responsible for confirming whether their delivery address supports international parcel reception before placing orders.
All shipped makeup products comply with conventional international cosmetics shipping standards. We pack all goods with shockproof, dustproof, and pressure-resistant packaging materials to prevent extrusion, damage, or leakage during long-distance transportation.

6. Order Tracking & Delivery Updates

Once your order is dispatched, you will receive an official shipping notification containing tracking information. You can monitor the real-time logistics status and delivery progress of your package through the corresponding tracking channel. We recommend customers check the tracking information regularly and keep an eye on parcel transit updates to ensure smooth delivery.
Please note that occasional logistics delays may occur due to uncontrollable factors including customs clearance procedures, regional weather conditions, and local logistics operational adjustments. Such minor delays do not affect normal order validity and are not regarded as abnormal shipping issues.

7. Missing or Damaged Parcels

In rare cases where parcels are confirmed lost during transit or delivered with obvious damage caused by logistics transportation, please contact our support team in a timely manner. We will verify the situation professionally and provide reasonable solutions such as reshipment or refund to protect your legitimate rights and interests.

8. Customer Support & Inquiries

If you have any questions regarding order processing status, shipping time, logistics tracking, delivery exceptions, or expedited shipping services, please reach out to our professional customer service team via the Contact Us page on our official website. All official contact details, including our dedicated email address, are posted on the Contact Us page. We will respond to your inquiries promptly and provide comprehensive support for all shipping-related issues.

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